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320 Vauxhall Bridge Rd, Westminster, London SW1V 1AA, UK – 020 7976 6298
I did a Fix It class at Evans Cycles near Victoria Station, London, and it was brilliant! The guy who took the class, Alex, was absolutely lovely and really knowledgeable and patient - he shared all sorts of little tips and tricks which will really come in handy and have made me feel much more confident about knowing my way around my bike and fixing issues myself. There were three of us in the class, all with slightly different bikes, and Alex took the time to tell us about how to deal with our own bikes specifically (e.g., how to adjust disk brakes and rim brakes, how to adjust different gear mechanisms). I didn't know anything about bike maintenance previously, and so this was a great beginner session for me.
The staff went above and beyond - I was really amazed. I arrived 2 min before the store closed with a flat tyre 12 km away from home and understood that they could sell me only a tube and a air pump. at this time and I need to take care of the rest myself. After seeing me struggling in front of the shop window doing the job myself, someone from the staff called Alex came out and helped and explained me how to change the tube and get everything fixed. I was really happy as I wouldn't know how to do it myself! Thank you again!!
42-48 Great Portland St, Fitzrovia, London W1W 7LZ, UK – 020 7636 5364
Great place to buy a road bike. They have a nice guy called John, excellent mechanic Damien and a UCL graduate sales man !
Absolutely amazing. I just had a small problem and I came by just before closing... still, they decided to help me and didn't even charge anything. Fantastic.
26 Palace St, Westminster, London SW1E 5JD, UK – 020 7630 4959
amazing - service- help and guidance on both my recent visits - Phil did a great job on sorting me out in store and getting me online - highly recommend, plus the web support is also amazing if you need to speak to someone
Just experienced outstanding customer service here at the Cycle Surgery on Palace Road! I had gone to the shop to see whether they could help me with my Brompton. I knew I must have put the rear wheel back in the wrong way but could not fix it myself. The mechanic looked at it and fixed it on the spot within 5 minutes. And while doing so he gave me good tips for cleaning the tensioner. That was perfect service - Thank You! And very different from the earlier experience at the Evans shop, where they refused to even look at it before next week. I know where I will go for my next bike!
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